Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Certified Medical Assistant (CMA) responsibilities combine both administrative and clinical care services. This multi-skilled role includes appointment scheduling, greets patients and visitors, registration for patients, updating demographic information, and receiving co-payments for patient visits. The CMA will assist physicians in delivering excellent patient care to our community. The CMA role will have the responsibilities of a case navigator. The case navigator will oversee a course of action in the treatment of the individual’s diagnosed condition or disorder. Case navigators are involved in evaluating clients and coordinating various services to help them gain function and independence.

Key Results Areas (KRAs):

• Patient check-in and check-out
• Patient scheduling
• Precerts & Authorizations
• Prescription refill authorizations
• Chart preparation
• Phone triage
• Patient care
• Regulatory compliance
• Charge entry
• Coding accuracy
• Behavioral health needs evaluation
• Other duties as assigned

Core Competencies

• Ability to learn and perform complexities of scheduling
• Demonstrated experience making triage decisions

• Effectively able to build relationships • Successful in driving results and using sound judgment

• Must be efficient with the ability to prioritize and multi-task.
• Excellent communication skills
• Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards.
• Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety.

Education & Experience:

• High school diploma or equivalent, required
• 2- 4 years of clerical work experience in medical setting, required
• Medical Certification such as an EMT or Phlebotomist preferred
• Medical Certification for CMA required

Benefits:

• Medical, Dental and Vision Benefits
• Voluntary Benefits to include Pet Insurance and Identity Theft
• Health Savings Account with Company Contributions
• Flexible Spending & Dependent Care Accounts
• 100% company-paid Life insurance, Short Term Disability and Long-Term Disability
• Retirement Savings Plan
• Tuition Reimbursement
• Competitive PTO

Effective November 1, 2021, UCH requires all employees to be fully vaccinated against COVID-19 (or have an approved medical or religious exemption from UCH). Please note that a job offer is contingent on submitting proof of COVID-19 vaccination or UCH approval of a medical or religious exemption request. Employees with approved exemptions will be required to undergo weekly COVID-19 testing at an assigned UCH testing location and time.

EOE-University Clinical Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. University Clinical Health is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.