Job description
- Clear linkage between OneISS vision, transformation, and business excellence
- Ability to work within tight timelines
- Participate and embrace the development opportunities within the group
- Ability to guide colleagues in embracing process improvement measures
- A drive to creative problem-solving for new challenges
- Interest in standardizing solutions to recurring challenges
- Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
- Transfer best practice
- Use the account successes to promote and further develop ISS
- 3+ years of supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on customer service
- Experience leading/managing frontline teams meeting operational SLAs and compliance requirements
- Demonstrates strong skills in Communication, Decision-making, Leadership, and Problem-solving
- Demonstrates professional and customer service aptitude
- Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
- Experience in CMMS software systems and work order management as it pertains to the execution of services and coordination of employees involved
- Demonstrate strong skills in all areas related to supervisory responsibility in facility management for janitorial, dishwashing, and labor management for high foot traffic buildings with a large footprint
- Highly visible and typically the first point of contact for operational and soft service team members and second point of contact for local customers; be the first point of contact when the Site Operations Manager is not present
- Lead and provide support to the team to ensure the facility is clean, free of trash, and without safety concerns; restrooms are to be stocked 100% of the time during store operating hours
- Lead and provide support to the team to ensure the dishwashing and food areas are clean, available, organized, and compliant with all safety or health codes
- Lead and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability; this includes appropriate disinfection methods
- Lead by example and work directly with site employees to quality control our services; cover shifts as required to ensure service line continuity
- Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
- Coach and encourage the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
- Monitor performance against agreed goals, adapt and act when required and, analyzes customer concerns, meet KPIs/SLAs. Partner with Site Operations Manager to complete any root cause analysis to make future improvements as needed
- Monitor operational service lines to identify efficiencies and gaps to develop actions to improve customer experience
- Assist with the hiring, onboarding, and training Operational and Soft Service team members.
- Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
- Lead Team Board (all hands) meetings on-site in partnership with Site Operations Manager
- Advise the Site Operations Manager on decisions relating to the facilities operations and performance
- Ensure all health and safety requirements are established and followed by on-site staff and sub-contractors
- Manage general activities related to enhancing work performance and providing services in a safe and efficient manner
- Promote responsibility for safe and controlled work environments
- Support parking lot management on any applicable peak shopping day
- Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
- Prolonged periods of walking or standing
- Must be able to lift, carry, and place up to 50 pounds at a time
- Must be able to work days, nights, weekends, and/or holidays as needed
- Must be able to bend, stoop, and wipe frequently
- Must frequently immerse hands in water
JOB DETAILS
Date posted:
MAR 14, 2023
Country:
UNITED STATES
Location:
WEST CHESTER, OH, US, 45069-4837
Job Category:
CLEANING
Full time/Part time:
FULL TIME
Requisition ID:
34431
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