Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
As an Inside Sales Coach in the T-Mobile for Business Channel, you will play an important role as your Teams first line supervisor. You will collaborate with your direct employees, other Coaches and Manager/Director to address concerns, issues, and challenges. You will work side-by-side with your employees, providing advice and support for their daily job activities. Your creation and monitoring of overall sales plans for your geographic area will enable your sales team to drive success against sales goals through the teams of Inside Sales Representatives. For your employees, you will provide tailored feedback, celebrate achievements, and successes and map out ways to expand and reinforce success. If you have a positive attitude, motivation to succeed as an individual and as part of a Team, this job is for you!

Job Responsibilities:

• Work alongside your employees and monitor work performance to track progress, provide feedback, support, advice. Answer questions. Provide encouragement to help employees perform at their highest potential.
• Provide team with results reporting metrics both at an individual and team level.
• Provide tailored feedback sessions for each individual employee discussing work tasks, quota achievement, training completion, and career goals.
• Organize coaching and training sessions to equip representatives with the knowledge and tools they need to be successful

Education:

• Bachelor's Degree General (Required)

Work Experience:

• Less than 2 years Outbound Call Center or a related sales position (Required)
• 2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position (Required)

Knowledge, Skills and Abilities:

• Customer Relations Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Required)
• SalesForce.com Proficiency with salesforce.com. Enter and update Activities/Events; appointments, calls, contacts to ensure accurate reporting on a timely basis (Required)
• Organization Candidate needs to be able to demonstrate efficient organization skills, managing a team of people, handling multiple tasks (Required)
• Communication Superior listening skills, confident communicator; speak with clarity and positive tone (Required)
• Business Acumen Candidate should demonstrate several key business acumen skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation); Strategic Thinking (adaptability, flexibility, planning); Analytical Skills (research, attention to detail); Problem Solving (research, active listening) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.