Job description

Work Schedule: 12-hour x 4-5 days per week position on average.

Education and Experience:

• Min 2-year technical degree - preferred
• 3-5 years of direct field experience in a directional drilling service business in North America Land
• Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers

Job Summary: This position will be directly responsible for answering questions from customer field personnel using our products. They must have some background in field work with MWD. The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity.
This support may involve direct customer support or structuring information regarding this activity so that it can
be utilized by other support functions within the Extreme organization.

Reporting Structure:
The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties:

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate SLB business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity

Role Necessity and Background Information:
Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling
service companies. The Command Center is a primary point of contact for field operators of this equipment in
the field. Command provides technical support for issues and escalates problems systematically within the
organization. Command also processes and catalogs field data, making it available to the Extreme organization
on a continual basis. The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.
This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving
and communication skills are keys to success.

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Experience level:

• 2 years

Experience:

• XEM: 1 year (Required)
• xBolt: 1 year (Required)
• SLB MWD: 1 year (Required)
• MS Excel: 1 year (Required)
• PowerBI: 1 year (Required)

Work Location: In person

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