Job description

At this time, we are hiring for in office employment. After 6-months, there may be an opportunity for you to qualify to be able to work from home 3 out of 4 weeks each month.

This position entails answering inbound phone calls from our members and responding to member facing chats in a friendly and efficient manner. Our staff assists callers with membership, merchandise and services provided to our members.

We are looking for candidates who have a passion to provide excellent member service, are available for a full time work schedule, and are flexible with their schedules. Joining the Member Service Center on the same campus of our home office is a great way to start your career at Costco. We are known to promote from within and have a great reputation for being one of America's best employers. Additionally, our employees get a free Costco membership!

Our position requirements include:

• Communications - Articulates information, both verbally and in writing, in a way that can be easily understood via phone calls and/or member facing chats.
• Member Service – Exhibits a professional demeanor while assisting members in a prompt and effective manner. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
• Self Motivated – Is well organized and able to prioritize and multi-task. Maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times, including good follow through skills.
• Team Player – Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal.
• Problem Solver - Ability to identify and solve complex problems including problem de-escalation.
• PC Skills - Thorough understanding and comfortable maneuvering through multiple applications.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, commuter benefits, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan, SmartDollar financial wellness program, to eligible employees.

Take your first steps in the virtual interview processes at this link:
https://costco.vii-verint.com/screener/positions/start_now/6Rhj64z5EbP7

Additionally, you must fill out our job application using this link:

https://cta.cadienttalent.com/index.jsp?POSTING_ID=9129813601&LOCATION_ID=22919387848&locale=en_US&SEQ=postingLocationDetails&applicationName=CostcoNonReqExt

Job Types: Full-time, Part-time

Pay: $18.50 - $28.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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