Job description

Sykes and Sitel are now Foundever™.

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.

Work with Us and You’ll Enjoy:

Pay: $16/hr

• Licensing Increase Potential to $18/hr
• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Location requirements

Must reside within 100 miles of the Foundever Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119

This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues.

Core Responsibilities:

• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
• Weekly review of quality standards, metrics, and performance

Qualifications:

• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state.
• Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening
• Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Why Foundever

At Foundever we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.

This is a great opportunity for you to learn, lead, and grow. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. By covering the cost of the insurance test and licensing our new associates have an opportunity to focus on what matters most; their career growth. Grow with us! All our calls are inbound calls only- no cold calling.

At Foundever, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Foundever is proud to be an Equal Opportunity workplace.

About The Benefits

Pay: $16/hr

• Licensing increase potential to $18/hr
• 100% Paid Professional Training
• Health Benefit
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• EverConnect wellness program
• Internal Mobility (84% of our managers are promoted within)

Your Impact at Foundever

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #Foundeverconnect represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Foundever.

As a trusted global employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Location Requirements

Must reside within 100 miles of the Foundever Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119-

This is a Work from Home position

*With your job application, you may see some communications come from Foundever as well as SYKES.

Core Responsibilities

• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
• Weekly review of quality standards, metrics, and performance

Qualifications

• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state.
• Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
• Strong communication skills, including the ability to navigate between screens while assisting customers
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening

Work Requirements

Distraction free work environment

• Workspace at home must be “secured”
• No one else should have access to or able to view your computer
• Cannot be primary caregiver during training & working hours

Foundever Technical Requirements:

• 5 Mbps Download & 3 Mbps Upload speed
• Must be hard-wired connection from router
• Router must be in the same room
• Must be from your home address
• No hotspots, no wireless, no satellite or VPN connections!

Equipment below is provided after attending orientation:

• Desktop, monitor, keyboard, mouse, headset, and cords
• Ethernet cords are shorter in length. Approx. 3ft cord

About Foundever

SYKES and Sitel Group are now Foundever! As a leading global provider of customer experience (CX) products and solutions, Foundever empowers brands to build strong customer relationships by creating meaningful connections that boost brand value.  Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.

Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.Most people don’t grow up dreaming about a job in insurance. We get it. But this isn’t your traditional insurance job. You don’t have to come with a license, we will guide you through the process of getting your property and casualty license and most importantly, we pay for it. Plus, there’s no cold-calling, you’ll be talking with pre-qualified leads and current customers of some of the best-loved insurance providers in the U.S. We want people who have an excellent personality, strong work ethic and great persuasive skills.

About You:

• You are an organized self-starter, dedicated to studying on your own and comfortable in a continuous-learning environment
• You have the drive to complete a challenging pre-licensing course and pass the applicable resident state exam for Property and Casualty Insurance
• You are eager to advance in your career with a reliable company
• You have a high school diploma (higher education preferred but not necessary)
• You can pass a criminal background check

About The Job:

• Pre-set and pre-qualified leads, no cold-calling
• Assist existing and new customers with questions on their policy
• Part-time options as soon as you complete training
• Multi-task and navigate through multiple systems

About The Benefits:

• Paid professional training
• Employee discounts
• 401K retirement plan with company match
• Growth opportunities through various development programs
• EverConnect wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Learn, Lead & Grow at Foundever

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #Foundeverconnect  represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Foundever.

At Foundever, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Foundever is proud to be an Equal Opportunity workplace.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

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