Large Electric Company Hiring Now! Monday - Friday 1st Shift

Start as soon as 6/5th

Great Benefits, a lot of room for advancement and New Hire Bonus!

Onsite - Opportunity to go Remote after 90 days! - Must live in Albuquerque, NM

Job Description:

Join a very well-known organization in the call center. on a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. All calls will be with customers throughout NM in regards to:

• General questions on service for utility service needs
• Payment/billing arrangements for customers
• Collections due to previous payment plans
• Connecting and/or disconnecting service

MUST HAVES:

• Ability to de-escalate calls without transferring to management for solutions
• 2-3 years of call center experience highly preferred
• Must be able to work from home after training

NICE TO HAVES:

• Collections experience
• Bilingual (English/Spanish speaker)
• Previous training/team lead experience from a call center environment
• Experience working remotely/from home

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.