LHH is recruiting for a Contract to Hire Customer Service Representative for one of our Mahwah, NJ clients. After a 4 week onsite training, this role is Hybrid , with 2-3 days in the office. This role can pay $20-$21/hr.

Essential Duties and Responsibilities:

The Main purpose of the role is to facilitate all Order Escalation from retailer network from time of escalation until retailer receipt of product.

Responsibilities:

• Review each incoming escalation to determine priority status based on criteria provider
• Follow the Unit Down Standard Checklist, Complete the following for each escalation:
• Stock awaiting binning in PDC
• Stock in transit
• Jaguar or Lard Rover equivalent
• Supersession with available stock
• Retailer returns awaiting processing
• Edix check for stock in local and global retailer’s network
• Stock in packer, primer, UK, or Global Warehouses
• ETA available Ipos
• Line pinch option available
• Stock held in repat STO
• Confirm with parts technical for alternative part
• Previous resolutions for same parts
• Ensure that Unit Down is updated to indicate all steps have been completed and is visible to the retailer using “Customer Service Comments”
• Ensure updated are made daily, weekly depending on level of escalation
• Support Customer Service Logistics and Technical teams with any retailer queries
• Respond to email as required
• Liaise with warehouses to ensure priority is given to binning Unit Down products in transit

Other:

• Always maintain a professional and business-like appearance, ensuring promptness at meetings
• Maintain confidentiality
• Identify areas for personal development to improve performance in role and actively seek ways to improve
• Other duties as may be assigned

Education and/or Work Experience Requirements:

• High School completion required / Associates/Bachelor’s degree preferred
• Parts Technical Experience Preferred
• Call Center / Customer Service experience required
• Excellent communication and interpersonal skills
• Good telephone manner
• Proven experience in understanding customer needs
• Knowledge of the automotive industry a plus
• Computer literate (knowledge of MS Word, Excel, Power Point)
• SAP knowledge a plus
• Parts Catalog Experience a plus

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records