Responsibilities:

• Contribute positively to a work environment that is flexible, adaptable, and team based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals
• Perform special projects and assignments as needed
• Acquire, demonstrate, and apply effective leadership skills
• Thoroughly understand Customer regulations and expectations
• Complete daily expectations of specified work
• Maintain quality expectations as outlined by management
• Monitor and report workloads on a daily/weekly/monthly basis
• Prioritize workloads to ensure timeliness/quality standards are met
• Respond to incoming inquiries, telephone and/or written, from providers
• Research and resolve inquiries in a professional, timely, and accurate manner
• Document all inquiry activities in the appropriate reporting system
• Provide responses to inquiries in writing
• Knowledgeable in all major NPI operating systems
• Identify processing deficiencies and initiate corrective actions
• Actively participate in ongoing training
• Participate in weekly meetings
• Complete assessments in a timely manner and to meet/exceed standards as outlined by management

Requirements:

• Maintain professional etiquette in a variety of situations
• Basic PC and keyboard skills
• Research, analytical and problem-solving skills
• Ability to assess workloads, meet deadlines, and adjust as needed
• Consistent and regular attendance

EEO Employer

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone

RELI Group is an established SBA certified HUBZone and 8(a) small business. We encourage all candidates who live in a HUBZone to apply. You can check to see if you address is located in a HUBZone by accessing the SBA HUBZone Map.

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