Job description

Job Overview:

The Desktop/Network Support Specialist position is a 1 YEAR Contract with the potential to possibly Hire. The candidate will be going into the office daily. This is NOT a remote position. The Desktop/Network Support Specialist will communicate via phone, video, or in person in an enterprise environment while either attempting to resolve common end-user issues or escalate the ticket to the appropriate team.

The Desktop/Network Support Specialist is responsible for maintaining, coordinating and overseeing IT Field Support and IT Customer Service related needs. Responding to, escalating and resolving issues and requests related to desktops, laptops, iPhones, iPads as well as local server management needs such as back-ups, etc.

Candidates MUST be Vaccinated!

Can interview and start IMMEDIATELY!

Technical Qualifications:

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Experience with support to investigate and resolve software and hardware problems for end-users, companywide.
• Experience answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and their computer-related technologies.
• Performing password administration, password resets, and access support for Active Directory, PeopleSoft and a number of internal/proprietary systems and applications
• Previous experience in a corporate environment is a must!
• Serve as the point of contact for end-users seeking technical help
• Utilize probing questions to gather important information and accurately find a solution to the issues.
• Perform remote troubleshooting by walking customers through problem-solving processes and probing questions.
• Identify and suggest possible improvements in established procedures.
• Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication
• Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
• Strong attention to detail
• Follow established processes and procedures while being adaptable when changes are needed.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Zoom interviews

Ability to commute/relocate:

• Lombard, IL 60148: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop Support: 4 years (Required)
• Network engineering: 2 years (Preferred)

Work Location: In person

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