Job description

This position is critical in providing online support to customers via phone and electronic communication providing fundamental knowledge of sports nutrition and the Evogen brand to all customers. This position supports direct communication and troubleshooting with customers to ensure that a satisfactory and positive experience is provided to the Evogen community. *MUST have a passion for the fitness industry, working out, sports supplements, etc.

Responsibilities include:

• Manage all daily activities with Evogen customers with high quality service and in designated Service Level Agreement
• Answer incoming calls and general support tickets.
• Handle specialty tasks associated with customer contact (customer order notes, voicemails, e-mails, etc)
• Process returns and adhere to RMA processes
• Manage and document claims processing for FedEx, UPS, etc.
• Complete cross training programs within customer service and other departments
• Product and regulatory cross training curriculum: in order to support and understand other roles within the Evogen Elite Service, Ambassador, and Athlete teams.

*Service Reps may be asked to support other areas of the company, as needed.

• Warehouse fulfillment support
• Marketing special projects
• Completing one shift per month demoing in local retailers or gyms.
• Provide support at special events by offering customer service and product knowledge
• Learning required product knowledge to effectively communicate and provide suggestions to Evogen's customers

Team skills & Communication

• Take a responsible role as a team member working alongside other members of the customer service team, marketing department, sales department, and operations team.
• Explain processes to new team members and advise on best practices

Requirements:

• High school diploma or GED equivalent. Associates degree and/or accredited personal training certification.
• At least 1 year of previous experience in eCommerce customer service
• Excellent written and verbal communication skills
• Ability to thrive in a rapidly paced environment
• Works well in a high-energy setting with an upbeat team
• Strong attention to detail, self-motivated work style
• Ability to multi-task among multiple platforms, prioritize assignments, and meet required deadlines
• Savvy computer/internet skills & adequate typing skills
• Strong organizational & problem-solving skills
• If you are a qualified candidate interested in applying, please provide a resume and cover letter describing your previous experience and goals. A cover letter is required to be considered for this position.

Preferred Qualifications

• 2-3 years of previous customer service experience.
• Interest in health and nutrition and/or fitness implements
• Post high-school education
• Experience with: CRM, Shopify, Gorgias, ZenDesk, SmartSheet, UPS/FedEx.

Job Type: Full-time

Pay: $13.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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