Description

Our Employment Development Specialists are a critical piece of our mission of providing our services to job seekers and employers. As a member of our WorkSource center team, you will use compassion and empathy to provide our customers with information about the full range of agency services and programs. You will guide customers to the appropriate internal or external resources and support services. Your ultimate goal is to help Washington workers and employers succeed in the global economy by delivering superior employment and training services. We are hiring for a full-time/permanent Employment Development Specialists for our Clallam WorkSource office.

Duties

• Facilitate job preparation activities, such as supporting customers in building resumes and materials for a standard job application, noting areas for needed skill development, conducting orientations to services, and facilitating workshops to support customers’ employability.
• Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, virtual, and face-to-face).
• Provide in person and virtual employment services/resources to job seekers.
• Conduct individual interviews to articulate program services and activities. Identify components applicable to customer need; develop recommendations for continuous engagement.
• Ensure the customer understands and follows all employment and training directives, expectations, and performance standards.
• Keep informed of available external resources and referrals.
• Provide labor market information.
• Develop individual employment service plans; guide customers to effectively using employment and training programs and services.
• Use technology such as Microsoft Word, excel and outlook and other software applications to plan your day and record the work you do.

Qualifications

Qualified candidates will have one (1) or more of the following experiences and/or education. Such as: Workforce development, customer service, professional public contact work, unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims.

WorkSource Specialist 2:

• This position is based in a WorkSource and requires in-person attendance until training is complete, then will have flexible options of 2 days telework, 3 days in office (subject to business needs).
• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Please submit your Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.