Position:Warehouse & Field Operations Support

Job Description:

The position of Warehouse & Field Operations Support is responsible for handling all orders, routing, deliveries, installations, and communication with assigned locations. This individual is also responsible for all communication with delivery and install teams, as well as, the assigned sales contacts with each client.

Core Responsibilities & Duties:

• Responsible for safely loading/unloading trailers by utilizing equipment such as hand trucks/pallets jack and forklifts/clamp trucks
• Verify documentation and condition of freight to assure quality standards are achieved
• Accurately label and prepare freight for shipments/RTVs
• Maintain tote inventory program
• Perform daily pre-calls and communicate with routing and invoicing departments
• Route monitor and remotely assist delivery and install teams
• Conduct pre-site visits and site walkthroughs with Builders and GCs
• Effectively communicate with Builders, GCs and supervisor to ensure customer satisfaction
• Execute detailed evaluations on appliance installation teams in the field
• Must be able to produce or quickly obtain certification and safely operate clamp truck/forklift and other machinery as required
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds
• Maintain a clean and safe working environment
• Other duties as assigned

Qualifications:

• Candidate must be proficient in all Microsoft Office programs including Outlook, Excel, Word, and PowerPoint.
• Must be able to multi-task.
• Possess a mechanical aptitude, be able to follow directions and perform assigned tasks
• Must be able to lift greater than 150 lbs. not to exceed 400 lbs. on a repeated basis
• High school diploma or GED required
• Extremely organized and detail oriented
• Candidate must be self-sufficient and able to work under minimal observation.

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced/high volume environment
• Strong written and verbal communication skills

Forward Air is an Equal Opportunity employer

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication