Job description
Essential Job Functions may include:
Checks guests/owners in and out of the resort, answering any questions they may have.- Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
- Answering a high volume of inbound calls from guests/owners
- Communicates effectively with guests, supervisors and associates.
- Resolve customer complaints and problems calmly and effectively
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Additional Job Duties that may be occasionally required: Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
Requirements
Education, Skills & Experience:
- The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
- Previous experience in customer service and/or hospitality industry preferred.
- 1+ years of related experience, preferably within the hospitality industry
- Professional telephone etiquette is required
- High school diploma or equivalent
- Excellent communication and organizational skills
- Must be flexible to work various shifts, including weekends & holidays
Additional Job Elements:
Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25lbs.
Brand: Carlsbad Seapointe Resort
Address: 6400 Surfside Lane Carlsbad, CA - 92011
Property Description: Carlsbad Seapointe Resort
Property Number: 20203
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