Job description

Join a fun, positive team environment at Sonoma Fit!

Looking for weekend staff with possible weekday availability.

Free Club Membership included!

Front Desk Representative provides customer service support to the club members and guests.

• Responsible for to running a clean, friendly and well maintained club, and executing the SoFit basics of being on time and complying with the dress code.
• Responsible for assisting and directing members/guests
• Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities:

Front Desk

• Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary.
• Ensure all check in procedures are followed
• Finishes their zone cleaning assignments
• Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership profiles, change of address, EFT setup or change, and questions regarding billings and payments.
• Record member concerns on the Member Service Log or Maintenance Log (depending on issue).
• Record lost and found items on the Lost and Found Property Log and secure items.
• Ensure required forms are available, and completed and processed properly (e.g. disclaimer forms, after hour forms, etc.)
• Promote and sell merchandise
• Keep front desk area and lobby clutter free, and orderly
• Perform general cleaning duties that include hourly locker room checks and specifi shift zone cleaning
• Light bathroom cleaning
• Re-rack all equipment and weights
• Other cleaning duties as assigned

Qualifications:
Knowledge, skills & abilities:

• Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude. Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follow oral and written instructions. Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Frequently required to lift and/or move up to 25 lbs.

Job Types: Full-time, Part-time

Job Type: Part-time

Pay: $17.25 - $19.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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