Job description
Summary
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events.
Job Duties
- Sell rooms utilizing excellent customer service skills and yield management.
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.
- Complete all registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- Other duties assigned by management.
Qualifications
High school diploma or equivalent, and front desk experience preferred.- Ability to utilize basic office machines, computer and telephone.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
- Must be able to work flexible shifts and able to stand for long periods of time.
- Detail oriented and able to multitask.
- Ability to add, subtract and audit accounts.
- Money handling experience and ability to operate electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations.
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