Job description

The Country Inn & Suites of Springfield, IL is seeking an experienced hotel operations professional to join their team as the full-time Front Desk Supervisor. The Front Desk Supervisor’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk. The Guest Service Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates.

This is a full-time, position. We offer a competitive total compensation package including annual performance based increases, and the following benefits:
Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts)
Company Paid Short and Long-Term Disability, Basic Life, and AD&D
Voluntary Term Life
Time Off Benefits (Paid Holidays, PTO and Sick Time)
Employee discounts

SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
Must have a working knowledge of computers and basic math skills.
High school diploma or equivalent required; associate degree preferred.
A minimum of 2-3 years of previous hotel front desk or customer service experience required.
Previous management/supervisory experience required.

EOE M/F/Vet/Disability'

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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