NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an SCA Helpdesk II to join our team in Rockville, MD, USA.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA Inc. currently seeks a Desktop Support Technician to join our team in Bethesda, MD.

Job Responsibilities Include:

• The Desktop Support Technician will provide technical deskside support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment.
• This is a challenging job with state-of-the-art equipment.
• We are looking for people with experience in various aspects of desktop support, Windows 10, Macintosh operating systems, networking and the ability to re-image a workstation.
• The candidate should have strong communication skills and theability to work in a fast-paced challenging environment with demanding users.

Required Skills:

• 1 to 3 years exp. with Windows 10
• 1 to 3 years exp. with Macintosh operating systems
• 1 to 3 years exp. with Network and re-imaging workstations

Preferred Skills:

• Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
• Escalates tickets appropriately.
• Projection Unit: Schedule, setup and breakdown.

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $40k to $60k. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.