Essex Hotel Management is currently seeking a DRIVEN Front Office Manager for the Fairfield by Marriott Charleston Airport located in North Charleston, South Carolina.

What will I be doing?

As Guest Service Manager, you would be responsible for managing the daily activities of the Front Desk and its team members in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview, and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with brand standards
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed

What does our ideal candidate look like?

• 
  Enjoy working as part of a team
• Detail-oriented
• Strong computer skills
• Ability to work a flexible schedule including weekends and holidays
• Excellent communication skills

Preferred candidates will have previous hotel experience.

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in a high level of satisfaction - for our team members, partners, owners and guests alike. This is a result of our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.