We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety. We are looking for a General Manager for our Hillside Boutique Hotel property who will take overall responsibility for all administrative functions within one of Presidian Hospitality's hotels. In this position, The GM will set policies, run operations, and create and maintain budgets for the property

• The candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation
• Maintains guest services as the driving philosophy of the hotel
• Handle any guest problem or complaint in a professional and courteous manner
• Personally demonstrates a commitment to guest service by responding to guests' needs
• Is committed to making every guest completely satisfied with their stay
• Trains all staff on how to interact with the guests and the procedures for a guest complaint
• Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance
• Manage the entire sales process for the hotel
• Devotes a minimum of 15 hours a week assisting with sales-related activities to improve the revenue performance of the hotel
• Helps maintain a conservative budget in order to maximize profit margin
• Control labor and expenses in all areas of operations
• Identifies potential revenue and expense opportunities and possible problems
• Trains all staff in financial control procedures for cash, vouchers, inventories, and receivables
• Utilize budgets and understand financial objectives while balancing costs with guest satisfaction & quality
• Manages human resources functions including recruiting, selection, orientation, training, performance planning, and evaluation
• Maintains a positive cooperative work environment between staff and management
• Ensures hotel employees know the hotel objectives of the property
• Administers personnel policies fairly and consistently
• Ensures personnel files are accurate and comply with both local and federal laws and regulations
• Resolve employee grievances in a fair and timely manner
• Ensures employees understand policies, payment procedures, and benefits
• Ensures training objectives and development plans are completed
• Monitors and maintains acceptable turnover levels
• Develop cross-training opportunities for the Associates throughout the hotel
• Recommend & initiate personnel actions including promotions, transfers, discharges, and disciplinary
• Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines
• Create staff schedules for all departments
• Ensure there is adequate coverage across all departments and must avoid overtime hours
• Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager
• Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities
• Ensures ongoing staff and employee involvement in preventative maintenance programs
• Protects the interest of the hotel during capital projects
• Has outstanding property Quality Evaluations
• Inspects hotel rooms, building exterior, parking lot
• Comply with all brand standards
• Understands and implements "Right to Know" laws
• Recognizes and corrects potential safety hazards
• Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in the same
• Uses ongoing safety training to minimize worker's compensation claims
• Comply and adhere to all company policies and procedures
• Responsible for hotel accident prevention programs
• Have a sound knowledge of all emergency procedures
• Manage day-to-day operations and assignments of the hotel
• Provides a professional image at all times through appearance and dress
• Other duties as assigned by the supervisor or management

General Manager Qualifications/Skills:

• Performance management
• Staffing
• Management Proficiency
• Developing standards, coaching, and team coordination
• Financial planning
• Process improvement
• Decision making
• Strategic planning
• Quality management

Education and Experience Requirements:

• High School Diploma or equivalent.
• University/college degree in management a plus
• At least 2 years of successful management experience

Benefits

• Health insurance
• Paid time off
• Dental Insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Quarterly bonus program