General Manager
Full Time
Queen Creek, AZ 85142
$50,000 - $55,000 a year
Posted Just posted
Job description
PCRK Group, a member of the Trivest portfolio of companies, owns and operates 95 different Massage Envy locations across 11 different states, providing employment and career opportunities to massage therapists, estheticians, and more wellness workers in addition to providing healing services for our clientele. We create and advocate for an environment rooted in care because we know when people are at their best, they help others feel their best.
Position Overview
The primary responsibility of the Location/General Manager is the day-to-day management of an assigned location. The Location Manager will focus on leadership development, service quality, development of a service and sales culture, and execution to brand standards all leading to annual revenue and profitability growth of their location. A successful Location Manager will drive consistent growth in metrics, low employee turnover, operational compliance, and a bench of leaders within their location.
Requirements
Essential Functions
Position Overview
The primary responsibility of the Location/General Manager is the day-to-day management of an assigned location. The Location Manager will focus on leadership development, service quality, development of a service and sales culture, and execution to brand standards all leading to annual revenue and profitability growth of their location. A successful Location Manager will drive consistent growth in metrics, low employee turnover, operational compliance, and a bench of leaders within their location.
Requirements
- A proven ability to lead, coach, and develop location team(s) that support and execute on a sales and service culture
- A proven ability to identify, develop, and promote leaders within a location
- A proven ability to build authentic relationships based on mutual accountability, authenticity, and excellence that aims towards achieving service and financial goals
- Comprehensive understanding of Profit & Loss statements
- Experience in a leadership role (Spa/Sale management preferred)
- Proficiency in Microsoft Word, Excel, PowerPoint
- Strong analytical, communication and people skills
Essential Functions
- Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision, and Values
- Develop a thorough understanding of Massage Envy services and products
- Promotes and implements new products, services, and initiatives
- Ensure progressive growth of active member base, membership dues, service volume, enhancements, skincare, retail, and guest count growth through training, focus, and coaching. Implement business tactics that effectively address declining areas of the business.
- Monitor staffing levels across all departments and locations to ensure all positions are staffed appropriately
- Coach, develop, and retrain under performers in sales and service expectations
- Ensure location is current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
- Participate in company calls
- Participates in location visits and performance reviews, as defined by the organization, and as needed to drive successful results
- Continuously develop team on soft skills, business acumen, and understanding of key metrics to strive for professional development and performance improvement
- Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout the organization
- Responsible for payroll entry and inventory management and reviewing payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
At PCRK Group, we not only want our team members to love where they work, we strategically hire dynamic people with a passion for healing others that organically build teams that empower and support each other. Our company culture is easily represented through our industry-leading pay rates, benefits packages, and growth opportunities for full and part-time team members.
If you are interested in learning more about a career with PCRK Group as a General Manager, apply today!
If you are interested in learning more about a career with PCRK Group as a General Manager, apply today!
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