Job description

This position is responsible for providing friendly, efficient, and courteous service to all guests within the retail shop at the Hershey Lodge.

This is a part-time, year-round position. The schedule for this position is based on operational need and may include days, evenings, weekends and holidays.

Job Functions:

• Conduct business with guests with a smile, enthusiasm and professionalism
• Entering sales into POS system
• Handling cash, credit card, and room charge transactions
• Assist the Manager and Supervisors with store opening and closing procedures
• Exhibiting thorough product knowledge and upselling techniques to guests
• Answer guest inquiries, both in person and over the phone, in a professional and timely manner
• Inspecting merchandise to insure quality prior to sale
• Stock/restock merchandise
• Following safety and cleanliness standards
• Communicating special requests to the Manager
• Performing other duties, as assigned.

Basic Qualifications:

• Must be 16 years of age or older.

Additional Qualifications:

• Ability to interact with guests with friendliness and professionalism.
• Ability to handle cash transactions and learn point-of-sale systems.
• Ability to speak, read, and write English.
• Ability to work individually and as part of a team.
• Must display a positive attitude, eagerness to learn, and professional image representative of the property image.

Working Conditions:

• Physical requirements include standing at least 95% of the shift, communicating clearly, walking, bending, and pushing and lifting up to 35 pounds.
• Schedule will rotate to cover hours of operation between 8:00 a.m. and 10:00 p.m., including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hershey, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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