Helpdesk Technician
Job description
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilities
An experienced Help Desk Technician will be responsible for supporting contact center agents throughout the globe. The ideal candidate will understand many of the following resources: administering, configuring, and maintaining systems and communications, Windows Operating Systems and will be able to develop numerous solutions to support industry standards using various techniques and procedures.
Qualifications
Strong understanding of workstation and deskside support
- 3+ years of experience in deskside support
- Experience configuring and managing workstations for local and remote users
- Experience with Microsoft Power Platform is a plus
- Maintaining current knowledge and understanding of system and security best practices to offer the best solutions and protection to department resources
- Ability to document, track, and monitor various issues using applicable systems and tools
- Coordinate with other teams or specialists to resolve an issue
- Responsible for the resolution of escalated issues of higher difficulty
- Ability to train, coach, or assist less experienced team members with various tasks, projects, or other matters that may be on going within the organization
- Ability to work independently within established procedures associated with the specific job function
- Ability to partake in a 24x7 rotation while supporting the various applications that are utilized within the department
Education
- Bachelor’s Degree in Computer Information Systems, Computer Science, or equivalent
- In-depth understanding of workstation and deskside best practices
- Low to Medium travel requirements globally
Experience
- Strong interpersonal skills required to effectively communicate with team, users, and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Strong troubleshooting and critical thinking skills
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $38,200 - $67,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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