Job description
As an Inside Sales Representative, you will develop and maintain face-to-face relationships with customers by promoting products, providing day-to-assistance and generating sales for a building materials industry leader. From customers to contractors, you play an important role in recommending roofing materials and tools for projects of all sizes.
What can I expect?
- Competitive Pay
- Health, Dental, and Vision Insurance
- 401k Savings plan with company match
- Potential for Overtime
- Paid Time Off Plus Holidays
- Potential for training and certifications on an as needed basis
What will my day-to-day look like?
- Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
- Plan and implement telemarketing and prospecting objectives
- Quickly and smoothly resolve customer complaints and problems
- Engage in specialty purchasing (when applicable)
- Coordinate delivery and/or pick up of customer orders with operations teams
- Provide support to Outside Sales force (also serve as a backup)
- Generate price quotations in a timely manner
- Responsible for adhering to policies of the customer financial services
- Maintain accurate and up-to-date "open order" files in computer system
- Maintain adequate supply of product samples and literature
- Adhere to pricing guidelines established by Branch Manager
- Review all orders to forecast additional customer needs
- Interact with sister branches when necessary on inventory issues and deliveries
- Work with Replenishers to achieve the best product line
- Handle cash reconciliation of register tape
- Maintain adequate stock of Tool Rack items with accurate pricing
- Maintain adequate product stock at branch location
- Responsible for setup and maintenance of store displays
- Sustain a working technical knowledge of all available Beacon products
- Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
- Perform other duties as assigned
What are the requirements?
- Previous front-line customer service experience
- Previous sales experience (building products industry preferred)
- Must be able to communicate and follow-up with co-workers, customers and vendors
- Must be able to learn and retain vast amounts of product information
What will give me an edge over other applicants?
- Experience in a team-based environment
- Experience in building materials sales
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