The Team:

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Director of Operations and will primarily work within the Operations Team to support the Sales Team and the client experience.

The Opportunity:

The Inventory Control Manager will be responsible for the supervision of the store’s inventory. This position offers an opportunity to work in a fast-paced and dynamic Operations Team, supporting our Madison Avenue Flagship Boutique. This position will work within the Operations team, supporting the boutique in reaching its targets with a goal to deliver extraordinary Client experience. The Inventory Control Manager leads inventory projects with integrity and ensures high levels of inventory accuracy, customer service, and operational standards. The position will directly manage inventory controls, inventory reconciliation, and will analyze stock levels to ensure inventory levels are optimized to support the team. Additionally, the Inventory Control Manager supports organization, conducts and reconciles the weekly cycle counts and annual inventories (in tandem with the Corporate Controller).

About the Role:

• Maintain an accurate and organized store inventory. Ensure accuracy of store inventory at all times. Daily analysis and solving of negative inventory. Partner with Store Directors and Asset Protection to address any areas of opportunity and feedback identified during the negative inventory review.
• Ensure inventory is precise and accounted for, both physically and in system, at all times
• Oversee and execute all inventory processes including physical inventory (annual), stock adjustments, and damages abiding by HOP policy.
• Partner with store management on communicating and implementing inventory initiatives.
• Management of ticketing process: ensure accuracy of all tickets, printing and ticketing merchandise, returns and price updates.
• Partner with Asset Protection to ensure all counts for inventory, high ticket counts, and safe counts are performed daily.
• Perform manual movements to correct inventory in the system if needed (outputs and adjustments). Ensure documentation of all manual movements in the system and obtain approval where required. Compliance to all internal audit and policy and procedure requirements.
• Execute, report, and track weekly cycle counts.
• Oversee systemic inventory accuracy from entry point of product to the product getting shipped to the Client or another Boutique.
• Reconcile all transfers discrepancies.
• Displays active role on sales floor when needed including support of POS functions.
• Analyze recommended units for transfers for units OH for boutique and remote stock.
• Evaluate and optimize storage locations, storage conditions, and the flow of products within the store.
• Ensure proper documentation and audit is completed while also making sure that Asset Protection standards are maintained during all processes.
• Develop inventory strategies to support the selling, return/exchange process and to maintain our stock standards on a daily basis.
• Work with Store Management on replenishment workflow to support stock needs. Ensure inventory thresholds are set and updated based on the needs of business.
• Follow-up on all FedEx claims and process all adjustments associated with FedEx loss with Corporate Inventory Control.
• Develop productive relationships and regular communication with Dayton Business Partners.
• Ensure consistent communication to adhere to compliance with Operations, Visual, Internal Audit and Asset Protection policy and standards.
• Support the Employee Sale process, various projects, and provide operational support for all special events.
• Follow-up on all search requests, transfer requests, charge sends, and return to vendors/credit notes.
• Management of destruction of fragrance samples, monthly damages, and aged stock including display items.
• All other duties assigned by supervisor.

Supervisory Responsibility:

• NO

Budget Responsibility:

• YES
• In partnership with store management, this role is responsible for reviewing and adhering to budget for shipping supplies, selling supplies, office supplies, and kitchen supplies with direction from the Store Management.

Decision Making Responsibility:

• YES
• Problem-solving skills are required to research, analyze, and determine appropriate action to take regarding all inventory tasks and projects within the boutique. This position will ensure inventory controls are met in an efficient and innovative manner, collaborating with all Store Management and Operations teams to develop and implement best practices, strategies, and priorities related to inventory management.

About You:

• Minimum 1 to 4 years in retail operations or related experience preferred
• Prior inventory control management experience preferred
• Inventory training or certification a plus
• Solid understanding of budgeting and ability to exercise appropriate judgement
• High level of attention to detail
• Create a warm, welcoming, and gracious environment
• Build positive team relationships and collaboration throughout the boutique to inspire trust and teamwork
• Proven excellence at meeting long and short-term deadlines
• Results-orientated, flexible with schedule, resourceful and self- motivated
• Ability to work a flexible schedule according to needs of the business
• Demonstrates strong attention to detail and prioritization skills
• Strong written, verbal, and presentation communication skills
• Must be in good physical condition with the ability to lift 25 lbs without assistance
• Strong analytical skills and initiative
• Ability to work independently, multitask, and provide solutions to questions
• Solid knowledge of Microsoft Office, Word, Excel, and PowerPoint
• Ability to follow both written and verbal policies and directives

The range for this position is $86,000 to $117,000 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.