ESSENTIAL FUNCTIONS:
1. Actively participates in maintaining and/or improving quality improvement initiatives, including but not limited to the Physician Billing computer system and patient satisfaction survey.

2. Maintains high level of competence on Physician Billing computer system.

3. Utilize computer system to schedule appointments and track referrals.

4. Opens and closes office as required.

5. Assists in capturing patient demographic information.

6. Takes active role in facilitation of team approach to functions within the department:

• Attends departmental meetings.
• Actively participates as a team member in resolution of problems as they are identified.
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.

7. Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol.

8. Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders to the patient visit.

9. Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room.

• Height, weight and vital signs
• Update medication list
• Update allergies in record
• Update personal, family and social history
• Inquire about smoking status
• Obtains the Chief Complaint for the visit

10. Provides other patient care services as needed/directed:

• Keeps exam rooms clean
• Maintaining clinical supplies in exam rooms
• Cleans and autoclaves contaminated instruments
• Gives injections or immunizations, within State approved scope of practice
• Phlebotomy
• Pulmonary Functions/Nebulizer
• EKG
• OB/GYN exams assist as needed

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11. Disposes of Bio-Hazardous waste and regular waste per practice protocol.

12. Maintains supplies:

• Medical supplies
• Disposing of expired Sample medication

13. As appropriate:

• Assists with scheduling outpatient testing
• Pre-certifying patients for procedures and referral processing
• Responds to patient communications within practice guidelines.
• Refill medications per practice protocol.

14. Communicates and Coordinates with providers or Care Coordinators regarding:

• Hospital discharge
• ED visits
• Consulting physicians
• Community resources
• Disease management
• Patient Self management
• Patient and/or family education on chronic conditions
• Individualized patient care plan
• Follow-up contact with patient as indicated to ensure compliance with

recommendations, medications, labs or other testing as well as specialist visits.

15. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

16. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

17. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

18. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

19. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

20. Complies with Network and departmental policies regarding attendance and dress code.

21. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

OTHER FUNCTIONS:
1. Assists “front staff” as needed.

2. Attends educational training and inservices, maintains professional affiliations, and participates in other professional development activities as required.

3. Other related duties as assigned.

PHYSICIAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

POTENTIAL ON-THE-JOB RISKS:
Employees who work in patient care areas where they may have potential exposure to patients with suspected or proven tuberculosis (TB) must have the ability to wear a particulate respirator and be fit-tested in compliance with the current recommendations from the CDC (enforced by OSHA) or must provide physician documentation as to the inability to wear a particulate respirator.

SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:
Gloves, masks, gowns and safety needles

MOST COMPLEX DUTY:
Assisting with procedures, handling changing responsibilities and priorities between back and front office.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):
Receives direct supervision from the Office Manager with additional supervision from the office physicians.

COMMUNICATIONS:
Interfaces with employers, patients, visitors, and members of the health care team. Excellent verbal and written skills are required

ADDITIONAL REQUIREMENTS:

• Demonstrates mature, conscientious and professional behavior.
• Accepts responsibility and follows directions.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.
• Ability to use good reasoning and judgment and react calmly in emergency situations.
• Ability to read, write and communicate effectively orally and in writing.
• Ability to interpret, adapt and apply guidelines and procedures.
• Proficiency in the operation of a computer keyboard.

QUALIFICATIONS
(MINIMUM)

EDUCATION:
Graduate of accredited Medical Assistant program or two years similar experience.

TRAINING AND EXPERIENCE:
Two years office experience in a similar setting preferred.
BLS/CPR: Current or within 60 days of hire; through the American Red Cross or American Heart Association

WORK SCHEDULE:
Generally days, evenings, and weekends as assigned.