Job description

As a full-time New Enrollment Specialist with Liberty University’s Online Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.

The New Enrollment Specialist will be responsible for the following, as guided by the long and short-term goals of Liberty University:

- Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
- Converting prospective students from admission to registration and financial check-in by following a department call-flow and promoting the University’s degree programs.
- Counseling first semester and re-admit students on financial aid processes, transfer guidelines, and military related issues.
- Promoting the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an online education.
- Answering questions of a complex nature regarding the University’s policies.
- Developing relationships and coordinating with support offices to solve student problems and address student concerns..
- Finding new and innovative ways to become more effective and efficient in new student services.
- Implementing daily and weekly feedback from the Management Team on areas to improve.
- Meeting or exceeding departmental key performance indicators.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: Remote

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