Job description
PagerDuty is seeking an Order Management Specialist to join our diverse, customer-focused team! This role will be located in the Pacific or Mountain time zone to support stakeholders in Pacific time. As an Order Management Specialist, you will partner with various stakeholders and departments such as Sales, Sales Operations, Collections, and Revenue Accounting to ensure a smooth order management process.This is an exciting opportunity to contribute as a key component to the success of PagerDuty operations. The ideal candidate will bring Salesforce and Zuora expertise, be detail-oriented and possess strong interpersonal communication skills as you'll be interacting with a variety of stakeholders within the company.
KEY RESPONSIBILITIES
- Review submitted contract and order forms for completeness, accuracy, and conformance to PagerDuty order acceptance policies.
- Process orders and ensure clean bookings in compliance with company policy.
- Manage all order entry activities for global operations, including customer order management and system input, order inquiries and follow-up, and customer contact/reporting.
- Manage daily visibility of order activity through the Zuora system; Resolve Order Management SFDC case tickets, track and drive approvals, and assist with reconciliation of transactions.
- Establish strong relationships with Sales, Sales Operations, Collections, Revenue Accounting, and other internal resources as appropriate.
- Resolve Order Management SFDC case tickets, track and drive approvals, and assist with reconciliation of transactions.
BASIC QUALIFICATIONS
- 3+ years of experience in order management with at least 1 year working in a SaaS company.
- Must have Salesforce, ERP (Preferably, Zuora billing system), and MS Excel experience.
- Must have a bachelor's degree.
PREFERRED QUALIFICATIONS
- Strong analytical and strategic thinking skills, attention to detail, follow through, and excellent communication skills.
- Self-starter and self-motivated.
- Ability to effectively multitask and prioritize in a dynamic environment.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Ability to operate in a fast-paced environment with moderate supervision.
The base salary range for this position is 61,000 - 92,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerdutylife on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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