Department: 65001180 Business Services
Shift:
Hours: 32
Contract: Non-Union
Weekend Rotation: Alternative Weekend Plan
Job Profile Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles and respond to questions regarding financial programs available. Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection.
  • May mentor new staff.
• Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of customer service experience preferred and
• 0 to 2 years of general office experience preferred and
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional Job Description:

Primary location: New Ulm Medical Center

Staff rotate through the following hours:

Registration hours:

• 6:45am-3:45pm
• 7:30am-4:00pm
• 7:30am-4:30pm
• 8:00am-5:00pm

Scheduling hours:

• 7:00am-3:30pm
• 7:30am-4:00pm
• 7:30am-4:30p
• 8:00am-5:00pm

Express Care Hours: staff rotate through working Express Care hours. 2-3 weeks per year 10:30am-7:00pm weekdays and 3-4 weekends per year 7:00am-3:00pm Saturday and Sunday.