Evolution Wellness is a private, outpatient practice located in Wilmington, North Carolina. We specialize in anxiety, trauma, depression, individuals, couple's/family, and teen therapy.

This position ensures that all clients at Evolution Wellness, both new and established are satisfied with their services and all of their treatment needs are met. The Care Coordinator works with clients from the first referral on through until after their first session with a clinician.

This is a perfect opportunity for an individual that is motivated and driven for success. The ideal candidate would have a perfect balance of a warm and friendly personality and attention to detail and organizational skills. This position is an hourly full-time position. The right candidate would have analytical abilities and be able to look at the “big picture”, seeing opportunities for growth and challenging themselves for excellence.

The Care Coordinator will work in conjunction with the Marketing & Billing Department to ensure that the work being done is focused on the department’s overall goals.

Why we're the best option for you!:

• Paid holidays
• Paid vacation
• Health/Vision/Dental Insurance Available

What We Offer:

• A beautiful furnished office
• A team of staff who are supportive and drama free who want you to succeed!
• The best EHR
• Work from home opportunities
• An opportunity to grow in your career depending on strengths and interests: creativity, leadership, team building, etc.
• Team social events
• Down to earth environment. We are people helping people. Uptight people need not apply ;)

DUTIES & RESPONSIBILITIES

• Take all incoming referrals for new clients and schedule them
• Follow up with all referral sources regarding the status of appointments
• Coordinate care with primary care doctors upon onset of treatment
• Enter all new client information into our electronic health records systems accurately
• Use systems to verify active insurance and related information
• Communicate with clients in regards to what they should expect, what items to bring to their first appointment, etc.
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise.
• Client satisfaction calls after their first appointment
• Reach out to referrals who did not engage and attempt to engage them.
• Build relationships with community partners to nurture a professional relationship
• Reach out to community partners to ensure their satisfaction of Evolution Wellness services
• Utilize referral sources when clinicians are accepting new client; make phone calls to referral coordinators informing them of these openings
• Ensure the counseling office is equipped with supplies needed to operate from day to day including some light cleaning responsibilities and other facility related tasks including changing air filters, etc.
• Social media, website and ad management including search engine optimization (SEO)

MINIMUM REQUIREMENTS:

• High School diploma or equivalent is required.
• 1-3 years of Customer Service experience required.
• Warm and inviting personality, excellent with phone communication.
• Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
• Driven by goals, able to work towards meeting goals without getting frustrated or giving up.
• Must have deductive reasoning skills and able to interpret charts and graphs-each client will be placed with a clinician based on that clinician’s area of expertise.
• Must be excellent at community outreach and building relationships in the community as well as with new organizations.

For more information about our office and the services we offer, check out our website: www.evolutionwellnessnc.com