Job description
Job Location
Troy, MI USAddress
999 Chicago Rd, (Troy), MI 48083Job Category
Sales/Account ManagementABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
ABOUT THE OPPORTUNITY
Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project.
- Serves as primary liaison between company and customer to develop best-in-class retail merchandising solutions to achieve sales growth
- Manages display and primary packaging development process and execution, working with internal and external stakeholders
- Serves as subject matter expert on Menasha’s products and capabilities to align with customer’s brand objectives
- Proactively manages project timelines and communicates progress with key stakeholders, ensuring key dates and deadlines are met
- Makes recommendations to customer to optimize quality, structural and brand graphics integrity
- Drives internal and customer continuous improvement initiatives to deliver cost savings
- Manages internal and customer complaints and assures appropriate corrective actions
- Coordinates comprehensive cost estimates working with key stakeholders
- Prepares and reviews required business reports
- Maintains and shares industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications
- Identification of current and future Customer cost savings/avoidance opportunities
- Driving implementation of Customer cost savings/avoidance opportunities
- Identification of current and future ORBIS unplanned, incremental revenue opportunities at assigned Customer account(s)
- Taking an active role in driving, realizing ORBIS unplanned, incremental revenue at assigned Customer account(s)
EDUCATION / CERTIFICATIONS
Bachelor’s Degree
Bachelor’s Degree
SKILLS & EXPERIENCE
At least 2 years relevant experience required
- Ability to design, implement and execute Customer Relationship Management (CRM) business processes and associated applications
- Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
- Knowledge of project management skills to identify, coordinate, communicate, schedule and determine resources for each project and customer activity
- Familiarity with organization's policies, standards and procedures guiding customer interactions
- Knowledge of practices, tools, and techniques for communicating with a customer
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
ADDITIONAL REQUIREMENTS
- Customer Focus – Demonstrates the ability to understand the expectations of Customers and how our services meet those requirements
- Strong analytical and problem-solving skills
- Strong communication skills, both verbal and written
- Proficient in Microsoft Office, Access and Project
- Ability to collaborate and cooperate with team members
- Ability to handle the stress of working with others
- Availability outside of normal business hours
- Ability to lead by example
ABOUT ORBIS CORPORATION
Join ORBIS Corporation where we are all about the power behind possible! ORBIS believes there is a better way to optimize today’s supply chains, with reusable packaging products and packaging management services. As the North American reusable packaging leader, we design and produce plastic reusable totes, bulk containers, pallets, and custom products, including protective interiors and metal racks. Our products help world-class food, beverage, automotive and consumer goods companies move their product faster, safer, and more cost-effectively. As a steward of sustainability, ORBIS is committed to driving the circular economy and a better world for future generations through environmentally friendly product design, sustainable operations, and recycled material usage.ORBIS, along with Menasha Packaging, an industry-leading corrugated packaging, display, and merchandising solutions provider, are companies of Menasha Corporation, one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.
You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report: https://issuu.com/menashacorporation/docs/9022548-mc_hi-res?fr=sOTQyZjUyNTgxODE
Click here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.
Join us and become part of the power behind possible!
ORBIS Corporation is an EOE – Disability/Veteran.
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