We are seeking a Regional Operations Manager in our Mid-Atlantic region. Regional Managers develop leaders who consistently inspire teams to create the best Aptive Experience for Employees and Customers across a diverse portfolio of offices. As change leaders, Regional Managers drive results by assessing the business, solving problems, coaching to build capability, and owning the message.

Candidates must reside near our office in Baltimore, Alexandria, Richmond, Virginia Beach, Pittsburgh, Allentown, Harrisburg or Philadelphia.

What we offer:

• Competitive salary and performance bonus - $120k to $140k plus 25% performance bonus

• Incentive trip

• Vehicle allowance and gas card

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Lead operational practices making sure that each location runs smoothly and meets projected revenues and profit estimates

• Coordinate with, report, and make recommendations to senior management in order to grow market share, improve customer experience and drive growth

• Ensure that each location delivers value and excellence to the clients

• Cultivate and grow a strong team of committed area managers that will maintain profit margins and implement a business plan

• Participate in defining and implementing best practices to improve system-wide consistency and synergy throughout our locations

• Build relationships to positively impact effective field initiatives and collaboratively with corporate functional leaders on all programs being introduced to the field

• Identify and develop future leadership within the region.

• Schedule expenditures; analyze variances in the budget; initiate corrective actions

• Assist in the recruitment, training, and evaluation of staff performance

• Work with the sales department to ensure the necessary workforce is trained and ready to meet the seasonal sales demand

• Meet regularly with Area Managers to provide critical feedback and encouragement using dashboards and other tools.

• Conduct compliance and safety audits

• Attends staff meetings, department meetings, educational workshops, industry and trade meetings, and social functions

• Must live within the region boundaries in a metro that is both financially impactful and central to the offices of the region (DC or Baltimore, MD). Metro to be approved by COO and VP of Operations.

• Travel as needed throughout the region, spending dedicated time with their Area Managers, Ops Trainers, and their teams within the learning centers. Must spend at least 1 full day at each office at least every 6 weeks (physically present for a morning SP training meeting and in the field with Service Pros and/or Area Managers).

• Work from the local office when not traveling. Minimum of 1 day per week is to be spent by the Regional Manager in the field with Service Pros and/or Area Managers.

• Conduct weekly meetings with all Area Managers of the region.

• Keep an online calendar accurate and up to date including location and availability.

• Project a positive image of the organization to the employees, customers, industry, and community.

• Performs other related duties, as necessary

Qualifications:

• At least 5+ years’ experience in management and/or a bachelor's degree in business, marketing, finance, or related field.

Requirements:

• Strong budget development and oversight skills

• Exceptional ability to make oral presentations and provide instruction to large groups of individuals, alone and as a team member.

• Must be dynamic in presentation style for a wide variety of audiences, including executive-level decision-makers. Is highly task-oriented and effectively manage their time in a fast-paced environment

• Demonstrated ability to gain comfort and confidence in a business relationship, and to further develop relationships beyond the realm of business

• Strong analytical skills, troubleshooting ability, Root Cause Analysis training is a plus

• Excellent decision-making skills

• Has successfully led a team in achieving company objectives

• Willingness to expand knowledge and effectiveness in the industry by successful completion of extended education beyond continuing education requirements

• Ability to work with computer technology with little instruction; proficiency in using spreadsheets, word processing, graphics, and other data-intensive software

• Ability to lead, coach, develop, performance manage, and train employees in a positive and constructive manner.

Aptive Environmental:
Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that made the biggest impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

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