Essential Functions of the Position

• Maintain a knowledge of all current and future available properties.
• Greet and assist all prospective guest and owners.
• Complete all processes for entering reservations, adjusting reservations, or canceling reservations.
• Review guest contracts to update reservations and process payments.
• Explain contract and company policy to all prospective guest.
• Work directly with owners to maintain an overview of property performance and ways to enhance their financial performance.
• Shows properties to prospective guest.
• Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
• Other duties as assigned.
• Must be flexible with schedule - 40 hours a week, but will require Saturday and possibly Sundays during the summer months.

Knowledge & Skill Requirements

• Ability to work effectively and in a fast paced, constantly changing environment.
• Solid multi-tasking skills along with the ability to meet deadlines.
• Willingness and ability to work weekends and holidays as the business requires.
• Excellent verbal and written communication skills.
• Professional appearance along with a positive attitude, be a team player and be willing to learn.
• Strong critical thinking skills.
• Working understanding of Microsoft Excel and pivot tables is a plus.
• Prior experience with vacation rental software Track is a plus.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• On call
• Weekend availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)