Position Overview:

The Scheduling Administrator’s primary responsibility is to be the connection between clients, potential clients, and Inspectors to ensure proper scheduling for various visits our company performs.

Primary Responsibilities:

• Analyze and monitor information from the operation software of the client(s) daily.
• Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
• Effectively scheduling visits while following procedure.
• Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
• Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
• Reach out to clients to confirm correct date for inspections needed and other information that may be needed.
• Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
• Track information relating to field inspections and any issues that arise.
• Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
• Other duties as assigned.

Qualifications:

• Ability to perform data entry in multiple forms of software.
• Ability to manage over 700 transactions a day, split between the scheduling team.
• Ability to think quick on your feet for a real-time solution to a problem.
• Ability to collaborate within a team and as well as on your own and meet deadlines.
• Ability to multitask.
• Excellent customer service skills via phone and email.
• Excellent attention to detail is a must.
• Full-time availability in office Mon-Fri 8AM-5PM

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

**ARCXIS rates are contingent on skill set, experience, and geographical location of the position.

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in 28+ States.

ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.