Job description

The Senior IT Administrator will take point on IT needs for the site, acting as liaison between mine operations, ICS (Industrial Control Systems) teams, and Corporate to meet the IT needs of the site. Under the direction of the Site Controller, the Senior IT Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Scope includes networks, process computers, end-user computers, switches, access points, fiber-optic/Ethernet/ISP, etc. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, vendors, and partners to fully utilize Hecla IT systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

· Provide general IT support for Lucky Friday end-users that includes configuration and troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks. Support, advise, assist and resolve problems for all users as needed.

· Log and manage requests, incidents, and problems received via phone and email into the service desk ticketing system.

· Assist infrastructure team to troubleshoot network Layer 3 connectivity issues.

· Perform diagnostics with user to collect information regarding problem for RCA (Root Cause Analysis)

· Work with corporate infrastructure team to diagnose and improve shared network resource performance.

· Analyze and correct problems using documented procedures, available tools, and personal knowledge and skill.

· Evaluate software and hardware to determine whether product will be an effective tool for employees.

· Write software and hardware evaluations and recommendations for management review.

· Participate in creation and maintenance of IT standards and procedures.

· Analyze and evaluate incident reports and makes recommendations to reduce the service desk incident rate.

· Assist with developing and improving IT efficiency and customer service rating.

· Maintain inventory records for all hardware/software.

· System patching: Patch servers and workstations with software updates

· Maintain Underground IT systems.

· Work with the Site Controller and Corporate IT to prepare and monitor the site’s IT budget, ensuring costs are within established budgets.

· Participate in Risk Assessment activities as required.

· Contribute to and maintain system standards, protocols, policies, and systems performance metrics, and training.

· Research and recommend innovative and automated approaches for system administration tasks.

· Continuously manage technical debt through cross-training and vendor support.

· Assist and enable users to fully utilize IT system as needed to support Lucky Friday’s business at all levels.

· Install, configure, and maintain desktops, laptops, printers, and mobiles devices.

· At the direction of the Site Controller and/or Corporate IT, analyze Lucky Friday systems to determine current and future needs.

· Assist with the design, development, and implementation of information systems and business solutions for the Lucky Friday.

· Ensure reliable and sustainable backup procedures and operations.

· Install, maintain, provide support, and troubleshoot fiber optic interfaces.

· Install, maintain, provide support, and troubleshoot video cameras and phone systems.

· Plan and prioritize work activities, using time efficiently and effectively, and develop realistic action plans.

· Required to work underground and in the mill as needed to provide IT support.

· Participate in Standard Operating Procedure (SOP) development as required.

MINIMUM QUALIFICATIONS include:

Bachelor’s Degree in an IT or business-related field.

Minimum 5 years’ experience.

Current certification in technologies used by Hecla preferred.

CompTIA A+ and Network+ preferred

Industry standard certifications such as ITIL, Microsoft, and Cisco preferred.

Supervisory experience preferred.

ABOUT HECLA MINING COMPANY AND THE LUCKY FRIDAY MINE

Hecla Mining Company (NYSE:HL) produces more than 40 percent of all silver in the United States with operating mines in Alaska (Greens Creek), Idaho (Lucky Friday), and Quebec, Canada (Casa Berardi) the Company owns a number of exploration properties and pre-development projects in world-class silver and gold mining districts throughout North America.

Established in 1891, Hecla is headquartered in Coeur d’Alene, Idaho, and has a sister office in Vancouver, B.C. The Company’s common stock has been traded on the New York Stock Exchange for over 50 years.

Lucky Friday is a deep underground silver, lead, and zinc mine located in the Coeur d’Alene Mining District in northern Idaho. The mine began operating in 1942 and celebrated its 80th anniversary in 2022. Lucky Friday is located one mile east of Mullan, Idaho, and is adjacent to U.S. Interstate 90.

Hecla Limited, Lucky Friday Mine is pleased to offer competitive compensation commensurate with education and experience, and a comprehensive benefits program.

Interested candidates must possess or be able to obtain authorization to work in the United States.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 5 years

Education:

• Bachelor's (Required)

Work Location: In person

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