Job description

Senior Client Service Associate - Finance

Are you a seasoned professional with a proven track record in providing exceptional customer service? Do you have a wealth of experience in consumer finance and thrive in a fast-paced, dynamic environment? If so, we would like to invite you to join our growing team as a Senior Client Service Associate.

Feldco is honored to have been named a top workplace in 2022 by the Chicago Tribune making us a 9 time award winner!

Position Overview:

As a Senior Client Service Associate at FFD National, you will be responsible for overseeing operational tasks and providing expert guidance to customers on their accounts. You will be expected to demonstrate a high level of organization, attention to detail, and professionalism in all your interactions with customers and colleagues. If you are an entrepreneurial, self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join us and be a part of a growing, dynamic organization that values its employees and rewards hard work and dedication.

Key Responsibilities:

• Oversee and assist customers with complex questions related to their account activity
• Collect and update information on customer accounts with a focus on accuracy and completeness
• Process customer payments and fulfill requests for payoff information
• Identify and resolve discrepancies and errors in a timely manner
• Manage collection tasks on customer accounts with a view to minimizing risk and maximizing recovery
• Secure funds with lenders on financed contracts and prepare reports on funding activity
• Obtain credit decisions for customers and coordinate departmental communication with other teams
• Provide expert guidance and mentorship to junior team members, ensuring they are trained to a high standard
• Act as a point of escalation for customer complaints or issues, demonstrating a high level of empathy and professionalism in all interactions.

Position Requirements:

• Proven experience in a customer-facing role, ideally within the consumer finance industry
• Excellent communication skills, both written and verbal, with an ability to tailor your approach to different audiences
• Expert level proficiency in Microsoft Office suite of products, specifically Word and Excel
• Strong problem-solving abilities with a track record of successfully resolving complex customer issues
• Exceptional attention to detail and a commitment to delivering high-quality outputs
• Able to work collaboratively with cross-functional teams, building strong relationships across the organization
• Ability to work independently, taking ownership of your workload and prioritizing tasks effectively
• High standards of ethics and handling matters of a confidential nature
• Bachelor's degree or higher in a related field preferred.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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