Careers that Change Lives

In this exciting role as a Senior Service Depot Manager, you will be responsible for driving adoption and loyalty via patient access to our Medtronic products by providing world class service while driving service revenue growth and profitability. The position supports the Cranial and Spinal Technologies Business which continues to be one of the fasting growing business organizations within Medtronic. This position oversees a team of approximately 30 skilled service technicians and a 5-member Service Engineering team. This role reports to the Global Regions Depot Director.

For this critical leadership role, the scope of responsibilities will include strategic depot planning activities, employee safety and development, work standardization and process flow improvement, supports sustaining and new product introductions focusing on Design for Serviceability, maintaining KPI’s focusing on customer and quality metrics.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Responsible for the development and implementation of activities in service area(s) to meet service goals, focusing on customer satisfaction, quality, and cost objectives.
• Prioritizes service and repair schedules based on customer demand of Factory Certified Exchange and Customer Capital Repair, utilizing ERP systems, visual cues, equipment efficiency, and materials supply.
• Responsible to develop annual operating plans based upon forecasted demand and business acumen .
• Makes budgetary recommendations on capital expenditures and direct/indirect labor.
• Selects and develops personnel to ensure the efficient operation of the service function.
• Position will be responsible to ensure global expansion of “Home Depot” repairs are standardized and the Supported depot meets all quality requirements.
• This position is a key escalation point to resolve immediate customer concerns.
• Management Skills: Management of Financial and Material Resources, Critical Thinking, Project Management, Management of Personnel Resources, Collaboration and Productivity Software, Effective Communication Skills.
• Functional Skills: Proficient computer skills, Data Science and Analysis, Lean Manufacturing and continued improvement, Managing Quality.

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience

Nice to Have

Lean Process Improvement

Project Planning and Management

Product / Process Transfers

About Medtronic



Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)