Keller Williams, a leading real estate company, is seeking an Agent Services Coordinator to join our team. In this role, you will be responsible for providing top-notch support and service to our agents, ensuring they have the resources and tools needed to succeed. You’ll also be a go-to leader in our real estate office and should serve as a trusted source of information for our agents. If you love to serve and help others succeed, then this role may be right for you!

$45,000 - $55,000

• Serve as the primary point of contact for agents, providing exceptional customer service and support
• Assist with onboarding new agents and ensuring they have access to necessary tools and resources.
• Have 1 on 1 appointments with the agents to help them with KW Command Technology
• Provide Tier 1 technical support for the Market Center, including assistance with printer setup and basic computer troubleshooting.
• Co-manage/or manage the Market Center’s social media accounts
• Scan and log agent commission checks daily
• Daily operational duties within the office such as mail, coffee, ordering supplies for the office, answering phones, etc.
• Manage all new associate intake paperwork and facilitate daily Market Center activities in collaboration with the MCA, Team Leader and other team members.
• Assist with training coaching agents on company tools and resources.
• Provide administrative support, including scheduling appointments and maintaining calendars.
• Responsible for designing and managing the training calendar, including inputting all relevant information and working closely with the Market Center leadership team and training committee.
• Review the office vital signs to gain a deep understanding of the market center’s technology and gaps and identify opportunities to develop training and education initiatives to support improvement in agent retention and agent growth.
• Provide support and/or organize a wide range of Market Center events, including RED DAY, training session, food drives, and BOLDlunch coordination, among others.
• Provide support in hosting small training events for the agents within the Market Center
• Successfully secure sponsorship funds to support various events and initiatives
• Actively participate in daily huddles and weekly calls with the regional leadership team, international leadership team and the market center leadership team.
• Effectively communicate all upcoming training and events to agents in a timely manner via Whatsapp, TextEmAll, Email and Social Media
• Collaborate weekly with the Marketing Director to ensure clear and effective marketing strategies for all upcoming training and events.
• Regularly meet with the Leadership team to review KPIs and track progress toward organizational goals.
• Become proficient in our proprietary real estate technologies, including Keller Cloud, KW Command MC, KW Command and local MLS systems by studying, understanding and effectively communicating their features and benefits

• Candidate must be Tech savvy
• Skilled in social media (particularly Facebook, Instagram, Facebook Groups and Pages)
• Skilled in working with G Suite, particularly Google Docs, Sheets, and Slides, to collaborate with team members and complete business tasks.
• College degree preferred but not required.
• 1-2 years of experience in a customer service environment and/or administrative support role
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail required
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with the real estate industry and related software tools is a plus.

At Keller Williams, we are committed to providing our agents with unparalleled support and resources. If you are a motivated and service-oriented professional who is passionate about success through others, we encourage you to apply for this exciting opportunity with an excellent growth path within our company.