Job description
Service Receptionist
We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealerships service department, we will cross train the receptionist to be able to assist with several positions in our service department
FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.
HOURS:
Monday - Friday 9:00am - 6:00pm or 7:30am - 4:30pm
OR
Tuesday - Friday 9:00am-6:00pm & Saturday 7:30-4:00pm
What We Offer
- Medical and Dental
- 401(k) Plan
- Personal Time Off
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Health and wellness
- Saturday Lunches
- Discounts on products and services
Responsibilities
- Answer phones and assist our guests
- Handle customer questions and concerns diplomatically and refer complaining customers to the appropriate individual for resolution
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- New responsibilities will be added over time
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office suite is a plus but we do on-the-job training!
- Willingness to learn
- Professional personal appearance
- Acceptable motor vehicle driving record according to dealership guidelines
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