Job Title: Supervisor I

Dept: Investor Accounting

Full Time 37.5 hours

Job Overview

Monitor and prioritize day to day FHLMC operations to ensure the expediting of workload completion including issue resolution. Track workload using performance metrics and checklists to ensure reporting is accurate and complete. Notify management of workload process delays and staffing performance issues to ensure the FHLMC reporting area is properly staffed.

Essential Functions:

• Track daily workload using performance metrics and checklists
• Ensure reporting/remitting performance targets are met for FHLMC team
• Work with staff to resolve issues including reporting exceptions
• Assist staff with prioritizing daily workload
• Assist staff with responding to clients on issues
• Act as mentor / trainer for FHLMC team
• Assist with ensuring conversion data and structure are set up correctly on MSP
• Communicate to management issues with reporting/remitting including issue resolution
• Work with other departments to resolve internal issues regarding FHLMC reporting
• Observe and report training needs in FHLMC area to management

Requirements:

• Accounting degree, or equivalent related experience
• Previous investor reporting experience required
• Supervisory experience is a Plus
• Intermediate knowledge of MS Excel and Word required
• Excellent verbal and written communication skills
• Excellent problem solving skills
• Excellent organization skills

Physical Demands and Work Environment:

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  The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

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  In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.