Job description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Supply Chain Planner I
Location: Texas, Virtual
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assigning Armored and Cash Vendors:
- Responsible for daily, non-project, routine requests and ensuring cash install details are processed timely and according to the unique business rules related to setting up cash and armored service for ATMs.
- Work with internal teams to fully carry out install requirements, including assigning them to the various armored and cash vendors to establish armored and cash service for new installations in various countries (US, Canada, Puerto Rico, and any future locations).
- Process all incoming cash and armored vendor responses while determining if vendor terms are acceptable. Escalate unacceptable terms and/or special circumstances as directed.
- Enter and/or update the key cash-related information into various systems, such as CORE and ICOM.
Scheduling Install and De-Install Services:
- Review install/de-install queue and schedule install-related services with armored providers ensuring proper routing and sufficient lead time.
- Turn off device monitoring in Device Manager in the afternoon one day ahead of de-install activities to ensure service dispatches are suspended before cash is removed from ATMs.
- Throughout each day, monitor and confirm cash install and de-install services have been completed using internal and external data sources.
- Complete daily end-of-day reporting.
- Precisely follow established escalation processes for missed services.
- Participate in cross-departmental team meetings related to install/de-install activities with focus on working together to complete the implementation activities.
- Dispatch service for ATMs with hardware issues occurring during or following the install activity.
Other:
- Manage and distribute daily reports to internal and external parties related to installation activities.
- Complete various departmental processes as assigned.
Systems Involved:
- CORE
- Cardlink
- Quickbase
- Oracle
- ICOM
- ServiceNow
- CDS Webtools
- Terminal Monitoring
- Microsoft Windows Operating System
- Microsoft Office, heavy Excel and Outlook
- CT Reports
- Vault cash providers' cash ordering systems
- Armored carriers’ customer interface system
Supervisory Responsibilities:
None
Language Skills:
- Must have excellent communication skills, both written and oral.
Education and Experience:
- Bachelor’s degree in Business or related field preferred.
- One to three years of experience (post-degree) preferred, but not required.
- Project management experience preferred.
- Proficiency in MS Office applications to include: Outlook, Word and Access; solid mid-level proficiency in Microsoft Excel.
- Strong attention to detail and adherence to processes and procedures.
- Ability to negotiate, make independent decisions and successfully work in a team-based environment.
- High level personal accountability for working multiple issues simultaneously and bringing them to closure.
- Excellent organization and time-management skills.
- Ability to type a minimum of 50 words per minute.
- Ability to lift and carry 10 (ten) pounds.
- Ability to successfully communicate in a clear and concise manner with internal and external contacts at all levels.
- Availability to use a company provided laptop and/or cell phone to complete projects after hours and on weekends when necessary.
- Ability to work an alternate shift which may include days, evenings, weekends, and holidays.
- Bi-lingual – English/Spanish is a plus.
- Must be able to successfully pass all applicable background screening tests.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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