CLOSING DATE: Open until fulfilled

POSITION: Technical Services Support Technician, Information Technology Department

SALARY: $20.62 - 23.21, per hour

REPORTS TO: Technical Services Manager

LOCATION: Nespelem, WA

Basic Functions: Under general direction, is responsible for technical support of community center and is responsible for troubleshooting, installing, implementing, administering, and maintaining customer services systems and providing Tier I support. Responsible for supporting the implementation and maintenance of customer services software and the analysis of customer services performance. Responsible for designing and implementing cabling plant infrastructure to support network systems. Assists in disaster recovery planning by executing customer services test plans. Implements customer services security procedures. Exercises no supervision.

MINIMUM QUALIFICATIONS:

Education and Training:

• Requires High School Diploma or GED
• Requires experience in Telecommunication, Networks, Computer Science, or IT related fields.
• Requires applicants to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Requires a valid driver's license

Knowledge, Skills, and Abilities:

• Requires knowledge of quality principles and tools, especially root cause analysis and problem solving.
• Requires skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team.
• Requires skill in a variety of communication methods to present complex issues to diverse audiences.
• Requires skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization.
• Requires skill in utilizing a personal computer and utilizing associated software programs.
• Requires knowledge of computer systems scheduling and report distribution.
• Requires skill in problem solving/troubleshooting.
• Requires knowledge of basic hardware and software products.
• Requires skills in the use of computers, MS office 2003/2007/2010, and associated software within the MS-Windows 7 and XP environment.
• Requires knowledge of current organizational hardware and software capabilities.
• Requires ability to learn and apply all Tribal and Division processes, policies and procedures.
• Requires ability to use mobile and/or PC technology, computer operating systems, network printer configuration and mobile device configuration in Windows and Mac.
• Requires ability to establish and maintain effective working relationships with Tribal staff and the general public.
• Requires ability to communicate clearly and effectively, both verbally and in writing. Type 40 wpm and pass a standardized grammar test
• Requires Basic math skills
• Requires ability to learn and adapt to the ongoing changes of the organization.
• Requires ability to clearly communicate goals and priorities of the organization as they relates to technical issues.
• Requires ability to demonstrate a solid understanding of business and technical problem solving skills.
• Requires ability to coordinate and facilitate team meetings, project work groups, management, risk and conflict.
• Requires ability to demonstrate leadership in a dynamic environment.
• Requires ability to establish and meet deadlines.
• Requires ability to perform root cause analysis on various types of system and equipment issues.
• Requires ability to be a positive influence on team building.
• Requires ability to succeed as a team player in a fast-paced environment.

Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.

TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.

If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.

INFORMATION: Confederated Tribes of the Colville Reservation, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, (509) 634-2295 burgundy.columbia-day.hrs@colvilletribes.com