Job description

VIRTUAL MEDICAL ASSISTANT

Marek Health is a cutting-edge tele-medicine clinic that provides the highest standard of patient care through preventative methods. Marek Health’s mission is to positively impact everyone we serve and help them reach their true potential. Our purpose is to create a better, healthier life for our customers by empowering them with the keys to optimize their health and well-being. Marek offers flexible and convenient personalized care to positively impact the health of each customer by striving to be models of excellence through education, confidence, and trust. We put the needs and best interests of our customers over our own. Marek Health delivers the blueprint and service to enhance and transform our customers while changing the healthcare industry for the better. Our experienced staff and physicians utilize the most up to date research and practices in their clinical specialty. As a leader in our industry, we are seeking highly motivated and responsible professionals to join our team, grow together, and shape the culture of Marek Health!

Description
Reporting to the Director of Operations, the Marek Health Virtual Medical Assistant is team- based role supporting the sales team and maintaining operational metrics. This role is vital for maintaining our professional and efficient business operations. The ideal candidate will provide support for Marek Health’s expanding enterprise and technologies. This position will begin with
Day to Day Responsibilities and will progress into a rotation covering different responsibilities assigned to the team.

Required Skills to Apply

• Associates Degree or equivalent experience in Business, Management, Sales, or

Communications

• Strong working knowledge of Google platforms (Gmail, Calendar, Drive, Sheets, etc.);

CRM and Zoom system experience preferred

• Candidates will need to have excellent verbal and written communication skills
• Strong organizational abilities and time management skills
• Ability to liaison between internal and external stakeholders
• Candidates are expected to have an exemplary work ethic, be well-presented in a physical and virtual work environment while maintaining professionalism

Character Traits

• Friendly, while representing the company in a professional and responsible manner
• Independent; able to multitask, prioritize, & manage time efficiently with little to no guidance
• Able to be a big picture thinker and take initiative without being prompted
• Organized, with excellent communication, analytical, and time management skills
• Confident in producing & presenting work
• Ability to adapt to changing procedures

Position Responsibilities

Day to Day Responsibilities
Main Task 1 - Order Placement

• Creating orders for patients within vendor specific portals and systems
• Comfortable with data entry (sales figures, operational metrics, etc.)
• Taking minutes during ad hoc or scheduled meetings
• Processing customer credit cards and payment methods

• Creating training materials or process flow documents

Main Task 2 - Communication with clients * Answering incoming patient calls, taking messages, and directing calls to appropriate internal staff

• Responding to email inquiries
• Possess an influential and welcoming communication style
• Calendar management and arranging appointments, booking patient consultations, and company meetings
• Maintaining customer data in all company used systemRotating Responsibilities - Rotation among all Back Office Staff/Virtual Medical

Assistants
Main Task 3 - Order Issues

• Providing administrative support to patient care coordinators and senior management
• Organizing, Communicating and Completing order claims (missing items, damaged items, etc)
• Collaborating with Sales Team and Providers to clarify orders

Main Task 4 - Order Clarifications/Logistics

• Creating and maintaining orders and the logistical tracking process in each pharmacy portal
• Communicating with each vendor pharmacy portal to clarify any questionable medication orders
• Detail - Oriented review of medications orders, demographic information and shipping address

Additional Responsibilities * Remains HIPAA compliant and represents the company in a unified fashion

• Other duties as outlined by Marek LeadershipNote

Marek Health is a collaborative environment that embraces new ideas. We offer the opportunity for remote work and offer professional training and development opportunities. Our culture is one of humility and learning similar to an academic center. We are candid and direct with constructivism.
Marek Health maintains the highest standards for its employees & expects all prospective candidates to be honest and truthful regarding their experience and skill sets. We ask that only qualified individuals apply.
Marek Health is committed to a diverse and inclusive workplace. Marek Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Types: Full-time, Part-time

Pay: From $15.38 per hour

Medical specialties:

• Cardiology
• Home Health
• Sports Medicine

Work setting:

• Outpatient

Education:

• Associate (Preferred)

Experience:

• Business management, Sales and Communication: 2 years (Required)
• calling in scripts and placing med orders: 2 years (Required)

Work Location: Remote

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