Assistant General Manager - Airport Retail
Job description
The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.
Job Summary:
- Motivate team through our company’s vision and direction to encompass our core values
- Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
- Lead and inspire a great customer service culture by recognizing and rewarding
- Build relationships with peer and upper management
- Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
- Train and continuously develop teams
- Provide consistent performance feedback
- Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
- Ensure that all visual directives are executed seamlessly
- Direct and execute strategic merchandising to maximize sales and presentation standards
- Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
- Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
- Achieve predetermined financial budgets to include payroll containment
- Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
- Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
- Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
- Strong verbal and written communication skills
- Collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Ability to work a flexible schedule, including holidays, nights and weekends
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