Job description

JOB TITLE / ASSIGNMENT Thrift Store Assistant Manager

Reports to: Thrift Store Manager

CLASSIFICATION: Part-time, non-exempt

HOURS: 20-25 hours per week, including Saturday and Sunday

ABOUT SOUTH COUNTY OUTREACH:

For more than three decades, South County Outreach has been a leader in the fight to end hunger and homelessness in Orange County. We believe that helping people help themselves is the most effective way to build a self-sustaining community. Through the implementation of programs like our homeless prevention program and food pantry, which distributes over 700,000 pounds of food and keeps nearly 2,000 children fed each year, South County Outreach continues to do what we do best—housing hope and ending hunger.

Upscale Resale is a thrift store that benefits South County Outreach. The shop sells a variety of gently used and vintage items, including clothing and accessories, jewelry, home décor, furniture, toys, and more. Store revenue supports clients who are facing food insecurity and homelessness throughout Orange County.

OVERVIEW OF THE POSITION:

This position serves as manager on duty for day-to-day operations of the South County Outreach Upscale Resale thrift store. Due to the nature of this position, employee must have use of a vehicle, auto insurance and satisfactory driving record. Regular days of work will include Saturday and Sunday.

RESPONSIBILITIES/DUTIES

• Serve as manager on duty
• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships
• Manage, as required, store operations
• Handle all donations with care and donors with respect and courtesy
• Assist in cleaning and general maintenance of store property
• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising to maximize selling opportunities
• Manage and ensure stock level is appropriate to maximize selling
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management
• Ensure that adequate safety procedures are consistently practiced by volunteers
• Accurately track and record donations and income
• Assist with volunteer training to support the thrift store operations to include receiving, sorting, pricing and selling of goods
• Manage online sales
• Assist the County Outreach Marketing Manage with Upscale Resale social media

KNOWLEDGE/SKILLS/ABILITIES:

• Meet all requirements for confidentiality of business and client information, including data gathering, secure filing, and records retention
• Maintain knowledge of organizational policies and procedures
• Meet all applicable safety requirements of the position
• Organize workload throughout the day to meet project timelines and deadlines
• Excellent interpersonal and communication skills
• Ability to establish rapport and interact with diverse group of people
• Demonstrated problem solving skills within crisis situations
• Ability to foster a positive, professional image for South County Outreach in the community
• Has knowledge of nonprofit best practices for receipt of donations and thrift store sales

Organizational Responsibilities:

• Attends and participates in staff and/or board and committee meetings
• Participates in staff development activities/trainings to complete job duties or as required by the Executive Director
• Responsible for developing and maintaining positive, effective working relationships with staff, volunteers and board members
• Performs other duties as assigned

COMPUTER AND EQUIPMENT SKILLS:

• Possess excellent MS Word and Excel program skills, internet, email, and computer skills
• Uses retail point of sale system, and phones

PHYSICAL JOB REQUIREMENTS:

• Frequently stands and walks throughout the day
• Uses hands and fingers to operate computers, keyboards, and office equipment throughout the day
• Requires clear vision with or without corrective lenses
• Requires hearing and speech within normal ranges and sufficient for clear communication face to face and especially via telephone
• May lift up to 30 pounds often and carry for short distances; may need to lift items from ground level to waist level
• Exposed to physical conditions and noise levels of a retail environment

MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE

• 2 years retail experience
• 1 year management experience or equivalent
• Knowledge and experience with second hand selling and pricing of goods.
• Background in or understanding of best practices in volunteer workforce is preferred

Job Type: Part-time

Pay: $23.00 per hour

Benefits:

• Retirement plan

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Every weekend

Work Location: In person

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