Job description
A bit about us
Trek and BCycle is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Location
Summary
Our mission is to create products we love and take care of our customers. We value our people, making sure we put the best team on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality.
Trek & BCycle, its bike share subsidiary, are proud to relaunch bike share in Truckee, with a brand new, all electric pedal assist bike fleet. With this relaunch, Truckee bike share program will join the e-bike revolution, bringing 300+ e-bikes to the city and changing the way people move through it.
Job Description
Position Summary
This is a Full-Time Seasonal General Manager role.
This is a Full-Time Seasonal General Manager role.
Truckee BCycle is looking for a General Manager to build and lead the Truckee BCycle Team and manage the seasonal operation of the program, which is expected to run between March – November 2023. The General Manager will be an organized self-starter who enjoys the challenge of a dynamic environment, works well with a variety of people, and is committed to delivering high quality service. Prospective employees must possess excellent operations, management and customer service skills. As the leader of a small team, the General Manager will wear a lot of hats—from working on the physical/technical product in the field and workshop, to developing and implementing strategies for driving program ridership, to serving as the public face of Truckee BCycle in the community.
Responsibilities
Leadership:
- Make Truckee BCycle the best bike share system in the world, and lead your team and business with a combination of will and humility
- Work with BCycle, LLC and Trek Bicycle to set program Objectives and Key Results for your business’s success
- Directly manage and lead a small team of BCycle Technicians, including hiring, training, scheduling, and performance evaluation
- Be a source of positive energy in all interactions; keep a fun & flexible attitude, and focus efforts on aspects of the business that are in your direct control
- Set high standards for yourself and others; hold people accountable
- Act with a high sense of urgency and get things done fast
- Serve as the public face of Truckee BCycle for both internal and external stakeholders.
- Lead with honesty and integrity in all aspects of business
Project Management:
- Serve as the overall Project Manager for the Truckee BCycle launch, leading the process to:
- Work with the City to obtain site permits and approvals
- Install stations/docks
- Set up operations workshop and service vehicle
- Assemble e-bikes
- Hire and train technical operations staff member(s)
- Support community outreach efforts
- Manage the seasonal removal & re-installation of bike share system annually
Operations:
- Ensure seamless day-to-day operational management of the BCycle bike share system, including:
- Ongoing maintenance of the e-bike fleet
- Station and dock mechanical and technical performance
- Station power management
- E-Bike fleet power management (battery swaps and charging)
- Bike station rebalancing & bike recovery
- Station and bike cleanliness
- Deployment of system-wide upgrades
- Customer service & special event support
- Manage workshop operations and service vehicle fleet including tool and maintenance parts inventory
- Manage & forecast budget with support from BCycle’s Finance Manager
Customer Service:
- Manage a customer-first approach to service in the field
- Ensure timely response to customer communications across multiple platforms
- As needed, directly communicate with customers in-person, electronically, and over the phone
- Coordinate with customer service and operation feedback to serve the needs of customers
Analytics:
- Perform weekly reporting and analysis to identify opportunities for growth and improvement across the business
- Provide program reporting to BCycle and community stakeholders
- Distribute and analyze surveys to improve the customer experience
- Use internal and external metrics to project growth opportunities
Business Development:
- Develop strategic and focused working relationships with Town staff, community leaders, key stakeholders and Trek Bicycle & BCycle LLC
- Grow the business by building partnerships with community stakeholders, program sponsors, and community partners
- Develop and implement strategies to drive system ridership, rider retention, and system-generated revenues
Marketing & Communication:
- Work with the Marketing team at BCycle LLC to promote the Truckee BCycle system through public-facing communication, website, social media, customer communications, Annual Report, sponsor reports, press releases, and media interaction
Requirements:
Must have great energy, a can-do attitude, and the ability to work well with all kinds of people in fluid environments.
- Effective leadership and management skills
- Organized employee, with the ability to self-direct under a high-visibility, start-up environment responsible for delivering a 24/7 public transit service.
- Proven mechanical, electrical or technical experience and ability to learn and understand the software and the hardware technical needs of a bike share system.
- High proficiency in Word, Excel and PowerPoint and ability to learn new software.
- Prior experience directly managing a team of employees.
- Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, customers, and vendors
- Ability to adapt to changing roles.
- Valid driver license and clean driving record (no major violations in past 5 years; no more than 2 minor in past 3 years).
- Job may require hours that exceed 8 hours per day and/or 40 hours per week. May require on-call support & some availability nights and weekends.
- Requires stooping, reaching, biking, and lifting of 60+ pounds.
Preferred Qualifications
Direct experience leading and managing bike share / micro mobility operations
A familiarity with Bosch e-bike Systems and tech certified or willing to learn about electric systems.
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish the needs of Encinitas BCycle.
Compensation Range
Annual Salary $58,000.00 - $66,500.00
Trek and BCycle Benefits
- Flexible and fun company culture
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
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E-Verify Participation Poster:
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