Job description

Who We Are:

Big Table is a fast-growing Christian non-profit that provides care for the largest industry in the nation - those working in the restaurant and hospitality industry. It is a vibrant industry full of gifted, creative, and generous people. It is also an incredibly tough industry that is the catch basin for the most marginalized in the country: at-risk teens, single parents, minorities, new immigrants, income-insecure seniors, and those formerly incarcerated working to build new lives. Many work inconsistent hours at multiple jobs that push relationships past the breaking point. The stress levels are constantly high and most have no safety net, insurance, or benefits. It is the industry with the highest rates of drug and alcohol abuse in the country. Now with the COVID-19 crisis, the industry faces entirely new challenges as it seeks to rebuild.

Our Mission: Guided by the remarkable example of Jesus, Big Table exists to see the lives of those working in the restaurant and hospitality industry transformed by creating community and caring for those who are in crisis, transition, or falling through the cracks.

Big Table is joyfully committed to caring for all who work in the restaurant and hospitality industry without any strings attached. We do so specifically because of our faith that God created each person for eternity, and each person we engage with is of infinite value. We share our Christian faith and model Christ’s love as we care and build trust rather than lead with this on our website or print materials because the perception of Christian faith in the restaurant and hospitality industry is uniquely negative and would keep us from engaging the very people we are called to serve.

What We Are Looking For:

Big Table seeks a highly skilled part-time Care Engagement Coordinator for our Pullman/Moscow satellite. This position is key to growing Big Table’s Pullman/Moscow expansion and developing focused relationships with restaurants, hotels, and care partners, while clearly communicating Big Table’s mission and care model.

Who You Are:

CHRISTIAN FAITH is core to your identity, but this faith is marked by deep grace and a delight to care for all regardless of their own interest in faith. You are kind and have compassion for hurting people. You thoroughly complete each task assigned to you and are able to seamlessly manage multiple projects at the same time. You are creative and resourceful, able to troubleshoot under pressure, and can engage constructively in hard situations. You enjoy investing in relationships with the people you serve. You have a generous spirit, enjoy collaboration but are self-motivated, self-directed, and flexible. You enjoy a culture marked by integrity, honesty, and support that values thoughtful feedback and inspires ongoing learning and development. You have impeccable attention to detail and can contribute to a positive atmosphere while dealing with challenging people. You laugh easily and are comfortable in a work environment that is continually evolving in a fast-growing organization.

*Big Table is permitted to give employment preference to those who share our Christian faith under the Religious Exemption clause of Title VII of the Civil Rights Act of 1964. For more information, please refer to the EEOC Compliance Manual, Section 2-III, B4bi.

PRIMARY RESPONSIBILITIES

CARE ENGAGEMENT

• Foster relationships with care recipients through conversation, prayer, and one-on-one time investment to accomplish the mission of Big Table
• Coordinate care requests with the Care Engagement team from daily referrals
• Collaborate with other Care Coordinators to offer direction and encouragement towards unique care situations
• Research care needs and verify details
• Identify and build relationships with key Industry Partners to facilitate care in their organization and foster Big Table support
• Oversee the spiritual development of care recipients; Work with coaching coordinator to connect them with coaches focused on spiritual development
• Maintain accurate Remember database entries for assigned Care Recipients
• Respectfully document care given in order to share with those who support Big Table, for example, taking a photo of care deliveries or saving a thank you text message
• Craft care stories and care campaigns for both written and electronic communication

CARE PARTNER COORDINATION

• Actively invest in current care partners
• Develop new care partner relationships that further Big Table impact
• Research care resources by building partnerships with other non-profits, businesses, local communitarians, and churches to extend the care we can provide
• Collaborate with Care team around care partners and local resources
• Yearly Care Partner celebration and thanks
• Cultivate relationships with local communitarians to raise awareness and support in the community

TEAM ENGAGEMENT

• Engage in special projects as needed
• Aid in event planning as needed
• Weekly Team meetings via Zoom with the Spokane office
• Provide necessary support to the leadership team

CHARACTER, SKILLS, AND EXPERIENCE OF AN IDEAL CANDIDATE

• Passion for our mission and compassion for people.
• Strong people skills and a track record of working well with a wide range of people.
• A drive to get the details right and strength in handling multiple projects simultaneously.
• Ability to be flexible and creative, and work effectively with various people during periods of an increased and varied workload.
• Strong initiative, drive, and ability to work independently with team support from a distance.
• Computer proficiency in Word, Excel, Publisher, and PowerPoint and a willingness to learn new software.
• Event team experience including logistics and communication.
• Ability to work effectively under pressure.
• Respect for and careful adherence to expectations of confidentiality.
• A sense of humor.
• Willingness to attend meetings and programs outside of normal working hours.
• A delight in great food and the community created around a table.
• College degree with applicable skills ideal.
• Counseling or pastoral experience.
• Restaurant and hospitality industry experience desirable.

HOW TO APPLY
Submit the following REQUIRED documents:

• A current resume.
• A letter describing why you would be successful in this position that highlights relevant experience.
• A brief statement of faith.

Job Type: Part-time

Pay: $17.50 - $18.50 per hour

Benefits:

• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Moscow, ID: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of counseling, ministry, or social work experience do you have?

Work Location: Hybrid remote in Moscow, ID

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