Carrier Relationship Specialist

BUSINESS UNIT: PIVOT

FUNCTION: Solution & Product Development

REPORT TO: Strategic Partnership Specialist

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, IA or Atlanta, GA

EDUCATION: Bachelor’s degree in any business-related field

EXPERIENCE: 4+ years’ experience preferred

Who We Are Looking For

CCR provides connectivity solutions and infrastructure across the US and Canada. We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.

We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business partnership to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.

The Carrier Relationship Specialist implements sourcing plans and tactics to in line with effectively managing the assigned portfolio and associated activities. An important aspect of this role is maximizing supplier performance within its service and solution portfolio while supporting the business strategy and identifying cutting edge technology opportunities intended to grow the business.

What You’ll Accomplish and Experience

• Act as point of contact with carriers/vendors
• Initiate new carrier/vendor onboarding process to ensure all CCR departments have the necessary information to interface with the carrier/vendor
• Drive resolution of escalations and issues affecting other departments such as strategic pricing, service delivery, service assurance/network operation center, product management and finance/billing.
• Identify and execute new cost saving initiatives
• Engage in negotiations to maximize CCR’s partner relationships
• Monitor, manage and support adherence to contract terms and conditions
• Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are met
• Improve efficiencies by process change through collaboration across departments
• Serve as escalation point with carrier/vendor on any service issues
• Represent CCR at trade shows and networking and other events as necessary

Desirable Previous Experience

• 5+ years of relevant experience in a similar role with existing carrier/vendor relationships
• Prior experience in the telecommunications industry
• Account management skills
• Strong negotiations skills
• In depth knowledge and understanding of contract and carrier/vendor management principals
• Excellent interpersonal skills with good relationship building skills
• Ability to drive results and obtain information from a team
• A proven team player with creative problem-solving skills
• Ability to multitask, problem solve, proactive with good presentation skills and self-initiative

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 7 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 7-year consecutive top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
• Finalist or Winner from Technology Association of Iowa for the following:
  • IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
  • Top Growth Company of the Year (2017)
  • Best User of Technology (2015)
  • Technology company of the year (2015, 2014, 2013)

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.