Job description
About Us:
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Overview:
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We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by
The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
The Select Client Service Manager is accountable for managing AJG Small Business proactive BPS programs. This role reports directly into the Center's Client Service Director. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. This is a full-time (40 hours per week) fully remote position.
Responsibilities:
- Account list population and management
- Addressing carrier needs for additional information
- Proactive communication to impacted insureds
- Communication with internal CSMs and CEs
- Tracking individual policy and account statuses
- Work with carriers on process improvements
Proactive programs in-scope:- Hartford AMP: quarterly
- Hanover Proactive: annual
- Hartford Proactive: monthly
- Selective Flood: monthly
- RPS: monthly
Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office.
Preferred: Previous insurance knowledge and experience managing client relationships. Solid project or program management skillset.
Preferred: Previous insurance knowledge and experience managing client relationships. Solid project or program management skillset.
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
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Additional Information:
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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