Posting Number

req15011

Department

Psychiatry

Department Website Link

www.psychiatry.arizona.edu

Location

UAHS - Tucson

Address

2800 E Ajo Way, Tucson, AZ 85713 USA

Position Highlights

The Arizona Perinatal Psychiatry Line (APAL) will provide same day access to psychiatric consultation by telephone for any healthcare provider in Arizona for all psychiatric and behavioral health-related questions for patients who are pregnant, in the first year postpartum, or who have pregnancy-related complications.

We are hiring a Clinical Navigator to join our team. The ideal candidate is someone who is enthusiastic and passionate about public health and advancing reproductive mental health care. They will be responsible for triaging telephone calls from eligible healthcare providers throughout Arizona state who are caring for pregnant and postpartum women with mental health care needs.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Follow all program screening and intake procedures, including data collection metrics and triage callers directly to the Psychiatrist as indicated and in accordance with program.
• Receives inbound calls to A-PAL with high level of compassion and efficiency, building effective rapport quickly.
  Initiates contact with caller.
• Conducts effective clinical triage to ensure appropriateness for APAL consult, providing alternative resources if necessary, including transfer to crisis line.
• Data collection under oversight of the Administrative Lead.
• Offer top level of customer service to a diverse customer base.
• Ensure follow-up provider satisfaction surveys are completed in accordance with relevant program requirements.
• As part of APAL team, assist in the development of a resource database by identifying and building knowledge of mental health resources throughout the state.
• Assist in the development and management of computerized systems for tracking.
• Participate in ongoing quality improvement efforts of APAL.
• Attend APAL team meetings as scheduled by APAL Director or designee.
• Actively engage in supervision as scheduled by APAL Director or designee.
• Ensure follow-up provider satisfaction surveys are completed in accordance with relevant program requirements.

Minimum Qualifications

Preferred Qualifications

Customer service experience.

Team player.

Experience working in a diverse environment.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Health Care and Wellness

Benefits Eligible

Yes - Full Benefits

Rate of Pay

DOE

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

5

Career Stream and Level

PC1

Job Family

Behavioral Health

Job Function

Health Care & Wellness

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

Jessica Bodzioch | bodzioch@email.arizona.edu

Open Date

5/16/2023

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.